We want you to be satisfied with our products and services. This Return Policy explains when refunds and cancellations are available.
1. Digital Subscriptions
Subscription fees are non-refundable for partially used billing periods. You may cancel at any time; the cancellation takes effect at the end of the current billing period.
2. Event Tickets
Event tickets purchased through our platform may be refunded up to 14 days before the event date. Within 14 days of the event, tickets are non-refundable but may be transferred upon request.
3. Certifications & Training
Certification fees are refundable in full within 7 days of purchase, provided no certification module has been started. After this period, no refunds are available.
4. How to Request a Refund
To request a refund, send an email to billing@peopleexcellence.org including:
- Order or invoice number
- Account email
- Reason for the refund
5. Processing Time
Approved refunds are processed within 10 business days to the original payment method.
6. Statutory Rights
This policy does not affect any statutory rights you may have under applicable consumer protection laws.